Refund Policy
Clear information for your booking, your home and your peace of mind.
Refund eligibility
If a service was not delivered, a payment was duplicated or incorrect, or completed work does not match the agreed scope, contact us for a review. Eligibility and the appropriate resolution depend on the booking record, work performed, payment evidence and applicable consumer rights. A refund request is not automatically an approval.
Cancellation and rescheduling
Please request cancellation or rescheduling at least 12 hours before the appointment. Any agreed visit charge will be disclosed before work starts. Contact the team with your booking reference if you need help changing an appointment. Any proposed charge or deduction should be explained against the terms agreed for your booking; this page does not introduce a new cancellation fee.
How to request a refund
Call or WhatsApp the team using the contact details below. Include your booking reference, service date, amount paid, payment receipt and a brief explanation. Relevant photographs can help with a service concern. Do not send passwords, card security codes or banking login details.
Review and resolution
The team reviews the service and payment records and may ask for more information or arrange an assessment. Depending on the issue, the next step may be a correction, revisit, payment adjustment or refund. The decision and any approved amount and payment method are communicated to you.
When a refund may not apply
A change of mind after correctly completed, agreed work does not by itself establish a refund entitlement. Unrelated faults, work outside the agreed scope, or separately supplied materials may require a different assessment. These considerations do not exclude remedies for faulty services or rights under applicable law.
Response and processing
Contact the team for the expected review and processing time for your request. No fixed response period or refund-processing period is published here. Any applicable legal requirements remain unaffected.
Booking-specific details
Any service-specific refund arrangements should be recorded in your confirmed quotation or booking. Ask for clarification before authorising work if any term is unclear.
Nothing on this page limits your rights under applicable consumer law.