Terms & Conditions
Clear information for your booking, your home and your peace of mind.
Using this website
HomePro Services Limited provides information about home services and tools to request bookings and quotations. Use the website lawfully, provide accurate details and do not interfere with its operation or another customer’s account. Keep account credentials private and report suspected unauthorised access.
Booking a service
A submitted request is reviewed for service coverage, availability and job requirements. An automated reference does not by itself confirm a technician’s arrival. Check the confirmed service scope and appointment details and contact us if anything is incorrect.
Customer responsibilities
Provide an accurate address, contact number and description of the issue. Tell us about known hazards, access restrictions and relevant equipment history. Ensure you have authority to request work at the property and that someone authorised can discuss the work and provide access.
Pricing and payments
Displayed starting prices, hourly rates and estimates must be read with their stated scope. Inspection-dependent work, materials and additional tasks are confirmed in the quotation. Agree changes before work proceeds. Pay the confirmed amount using the agreed payment method and retain your receipt; a material showcase is not a guarantee of stock or compatibility.
Appointments and rescheduling
Appointment arrangements depend on technician availability, access and the needs of the job. Contact the team promptly if your availability changes. If HomePro needs to change a visit, discuss the revised arrangements with the team rather than assuming a replacement time.
Cancellation
Please request cancellation or rescheduling at least 12 hours before the appointment. Any agreed visit charge will be disclosed before work starts. Refund requests are reviewed under the Refund Policy and the terms recorded for the booking.
Property access and safety
Provide safe access to the work area and keep children, pets and valuables away from work in progress. Work may need to pause where access, equipment or conditions are unsafe. Any change to the scope or next steps should be discussed before work resumes.
Warranty and service concerns
The Warranty Policy explains how to raise workmanship concerns. Service-specific warranty terms are confirmed in the quotation; this website does not promise a universal warranty duration. Report a concern with the booking reference and relevant supporting information.
Refunds
The Refund Policy explains eligibility considerations and how to request a review. No automatic refund percentage, processing period or cancellation deduction is introduced by these terms.
Materials and third-party products
Confirm the brand, specifications, compatibility, availability and price of any proposed materials before purchase or installation. A manufacturer’s warranty, where provided, is distinct from HomePro workmanship arrangements. No brand partnership or manufacturer warranty is implied merely by a product appearing on the website.
Scope and limitations
A booking covers the work expressly agreed. Hidden defects, unrelated faults or additional work may require a revised assessment and your approval. We do not promise outcomes outside that scope. These terms do not exclude liability or remedies that cannot lawfully be excluded, or replace applicable consumer rights.
Questions and records
Keep your quotation, booking confirmation, receipt and relevant messages. Contact HomePro using the details below for booking, payment, refund or warranty questions. Our Privacy page explains how customer information is handled.
Nothing on this page limits your rights under applicable consumer law.